Answers to the most common questions about orders, shipping, and returns. Still need help? Email us at voyagevaultonline@gmail.com.
Orders are processed within 1–3 business days. Estimated delivery within the United States is 5–10 business days depending on your location. A tracking number will be sent once your order ships.
A tracking link will be sent to your email after your order ships. Can't find it? Check your spam or junk folder first, then reach out if you still need help.
We offer a 14-day return policy for eligible items that are unused and in original packaging. See our Returns & Refund page for full details.
Contact us within 48 hours of delivery with clear photos of the item. We'll arrange a replacement or refund at no additional cost after verification.
Orders can be canceled or modified before processing begins. Once your order is in processing, changes are no longer possible. Contact us immediately if you need to make a change.
Shipping fees are calculated at checkout. We occasionally offer promotional free shipping within the United States — follow us to stay in the loop.
Yes — The Vault ships internationally. Delivery times and shipping fees vary by destination and will be calculated at checkout.
Email us at voyagevaultonline@gmail.com. We respond within 24 hours.