Last updated: December 2025
We accept returns on eligible physical products within 14 days of delivery.
To qualify for a return:
Item must be unused and in its original condition
Original packaging must be included
Proof of purchase is required
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at voyagevaultonline@gmail.com with:
Your order number
A description of the issue
Photos of the item
We will replace the item or issue a refund when applicable.
Gift cards
Final sale items
Customized or personalized items
Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are processed back to your original payment method.
Please allow 5–10 business days for your bank or card issuer to complete the refund.